FAQ

Frequently asked questions

We have gathered the most frequently asked questions from our customers to help you in the best possible way. If you can't find an answer to your question, feel free to contact us on hello@pdstl.com or +45 70 60 55 03.

Product

We design all our TV stands to fit most TV’s. This means that our products are VESA-compatible. VESA is short for "Video Electronics Standards Association". It is an international organization that makes technical standards for electronic products including TV.

We aim for our products to be simple and straightforward to assemble. When you receive your product, a detailed assembly guide is always included. Otherwise, all our assembly guides can be accessed here.

You can find all our assembly manuals here.



We are sorry that your TV and the stand is not a fit. If you discover that your TV
does not fit the TV stand, you are welcome to return the product. Carefully repack the item you wish to return. Print and complete the return form that can be found here. Send the parcel to the following address:

Pedestal ApS

Muslingevej 34
8250 Egå


VESA is short for "Video Electronics Standards Association". It is an international organization that makes technical standards for electronic products including TV.



Shipping

We deliver to Germany, The Netherlands, Sweden, France, Italy, Spain, Austria, Belgium, Czech Republic, Estonia, Finland, Hungary, Ireland, Lithuania, Latvia, Luxembourg, Poland, Portugal, Slovakia, and Slovenia.

Price for standard delivery is 15 EUR. You will have to pay the return freight yourself if you wish to return your purchase.



Please contact our customer service when you discover that an item is missing from your order. Write us on hello@pdstl.com or call us +45 70 60 55 03.



Please contact our customer service when you discover that you received a wrong item. Write us on hello@pdstl.com or call us +45 70 60 55 03.

All orders placed before 12:00 on weekdays will be sent the same day. The lead time is 1-8 business days depending on delivery country. Find the specific lead time for your country here.

Please contact our customer service when you discover that the product has been damaged during transportation. Write us on hello@pdstl.com or call us +45 70 60 55 03.



You will receive the order confirmation immediately after the order has been placed. If you do not receive the order confirmation, please check the spam filter in your mailbox. Otherwise, please contact our customer service on hello@pdstl.com or +45 70 60 55 03.

Return

Feel free to return your product within 14 days of your purchase. When we receive your return, we will process your refund as quick as possible. The refund will be issued to the same payment method as used for the purchase.

We do not offer exchanges. Please return your product and place a new order.



It is okay to assemble and try the product and then change your mind. However, the product must be returned in an acceptable condition so we can sell it again.



Carefully repack the item you wish to return. Print and complete the return form. You can find the return form here. Send the parcel to the following address:

Pedestal ApS

Muslingevej 34

8250 Egå



Other inquiries

If your product has a defect due to production, please contact our customer service at support@pdstl.com. Please describe the defect and include a picture of it.



If there is something with your product that you are not satisfied about, please contact our customer service on hello@pdstl.com or +45 70 60 55 03.



We strive to accommodate your request, regardless of where the product was purchased. Please contact our customer service on hello@pdstl.com or +45 70 60 55 03.